Speaking to Public Training

Why Skills Training is the Key to a More Productive Workplace

I was consulting for this mining operation in Western Australia not long ago. Their team briefings were going nowhere fast. Staff would look lost, nod along, then continue with doing the same old things. Management kept having a go at the team for “not listening.” But when I watched these sessions, the real problem was

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Why Skills Training is the Key to a More Productive Workplace

Staff communication development in most organisations I’ve consulted for is totally wrong. After two decades of helping with workplace communication issues, I can tell you that most of what passes for training is pointless. The thing that kills me – nearly all managers thinks proper interaction is about following scripts. Dead wrong. Actual interaction is

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