online customer service training

How Come Most Training Programs Is Complete Rubbish And How to Make It Work

Allow me to reveal something that’ll probably get me banned from the development industry: nearly three-quarters of the skills development workshops I’ve completed over the past two decades were a total waste of time and investment. You know the sort I’m referring to. Sound familiar. Those energy-draining training days where some well-paid facilitator travels from

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How Come The Majority of Training Programs Is Total Rubbish Plus What Delivers Results

Let me share something that’ll almost certainly get me kicked out of the education sector: most of the learning courses I’ve been to over the past 20+ years were a total loss of hours and money. You know the kind I’m describing. We’ve all been there. Those energy-draining workshops where some overpaid trainer flies in

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The Actual Reason Your Client Service Training Falls Short: A Honest Assessment

End Hiring Agreeable People for Customer Service: Why Character Outweighs Pleasantness Every Time Let me share something that will most likely upset every HR manager who encounters this: hiring people for customer service due to how “pleasant” they come across in an meeting is among of the biggest mistakes you can commit. Pleasant turns you

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