Customer Service Training Geelong

The True Reason Your Client Service Training Fails to Deliver: A Brutal Assessment

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How Come Your Client Relations Team Continues to Failing Regardless of Continuous Training Recently, I was stuck in another boring support conference in Perth, enduring to some consultant ramble about the value of “going beyond customer requirements.” Typical talk, same overused phrases, same complete disconnect from reality. The penny dropped: we’re approaching client relations training

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The Real Reason Your Customer Care Training Isn’t Working: A Honest Assessment

The Actual Reason Your Customer Service Training Fails to Deliver: A Hard Assessment Throw out everything you’ve been told about customer care training. After eighteen years in this business, I can tell you that 90% of what passes for professional development in this space is absolute garbage. The reality is this: your team already know

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The Actual Reason Your Customer Care Training Isn’t Working: A Brutal Assessment

The Ultimate Client Relations Training Truth: What Actually Succeeds in The Modern Era With almost twenty years in the customer service training business, I’m at last willing to tell you the whole facts about what actually succeeds and what doesn’t. That might cost me some consulting work, but I’m tired of seeing quality organizations squander

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The Actual Reason Your Client Service Training Falls Short: A Honest Assessment

End Hiring Agreeable People for Customer Service: Why Character Outweighs Pleasantness Every Time Let me share something that will most likely upset every HR manager who encounters this: hiring people for customer service due to how “pleasant” they come across in an meeting is among of the biggest mistakes you can commit. Pleasant turns you

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