The boss was sure the problem was bad workers who wouldn’t stick to business rules. After investing time observing how interaction worked in the business, the true cause was clear. Information moved through the organisation like a game of telephone. Instructions from the top would be misunderstood by middle management, who would then relay confused
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I was consulting for this resource company in Western Australia last year. Their safety meetings were going nowhere fast. Staff would look lost, say nothing, then continue with doing the same old things. Leadership kept pointing fingers at the workers for “not listening.” But when I sat in on these sessions, the actual issue was
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Soft skills have long been undervalued in the workplace, typically overshadowed by technical experience and academic qualifications. Nonetheless, the modern work environment has developed dramatically. Organizations at the moment require more than just hard skills to thrive—they need professionals who can talk, collaborate, lead, adapt, and solve problems creatively. This is where soft skills come
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